1. You have 14 days from the date of receiving any item to request a return or exchange. Shipping costs are the responsibility of the buyer, provided the product is unopened, undamaged, and includes its original packaging and all accessories. After verification, the refund will be processed within 14 business days.
2. If the item is defective, malfunctioning, or does not match the website description, you have the right to return it within 14 days of receipt. You will receive a full refund, including the original shipping cost.
3. The refund will be processed within 14 business days via bank transfer.
Frequently Asked Questions:
Q: I received a defective/damaged product. Can I get a refund?
If the product you received is damaged or defective, you can return it within 14 days of the delivery date, provided it is in the same condition as when you received it, with the original box and/or packaging intact. Once we receive the returned product, we will inspect it. If the product is found to be defective or damaged, we will refund the full purchase price, including any shipping fees, within 14 days of your return request.
Q: When is a return or exchange not possible?
There are some situations where we cannot support returns or exchanges:
1. If the return request is made outside the specified timeframe of 14 days for undamaged products or 30 days for defective or non-conforming products from the date of receipt.
2. If the product has been opened, used, damaged, or is not in the same condition as when you received it.
3. Certain non-returnable categories such as underwear, cosmetics, and socks, etc.
4. Defective products covered by the manufacturer’s warranty
5. Any consumable product that has been used or installed.
6. Anything missing from the package you received, including price tags, labels, original packaging, free accessories, and other items.
7. Fragile and personal hygiene products
Q: Who pays for return shipping?
You can return the product within 14 days of the delivery date. The customer is responsible for shipping it to our address. Tech Store will only cover the return shipping costs if the product is damaged or defective.
Used Devices
Warranty Terms for Used Products:
Two-month warranty from the date of order receipt.
Return or Exchange Policy for Used Products:
A. If you receive a product different from your order or with any technical defect:
We will return or exchange the product free of charge, provided it is in its original condition.
B. Our exchange or return policy for items with no defects:
We respect your wishes and offer an exchange within 3 days of receiving the product and a return within 24 hours of receiving it.
The product must be in its original condition and undamaged.
After receiving the product and verifying its condition, it will be returned or exchanged, with the shipping cost deducted.
The customer is responsible for the full cost of the exchange or return policy.
The refund will be processed within 14 business days via bank transfer after the return or exchange request is approved.
